http://www.thecustomerauthority.com/2009/07/is-customer-satisfaction-really-on-the-rise/ The premier Blog to help businesses learn how to increase profits, gain customer loyalty and retention, and become the front-runner in any industry through customer service excellence Sun, 20 Sep 2009 17:05:44 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://www.thecustomerauthority.com/2009/07/is-customer-satisfaction-really-on-the-rise/comment-page-1/#comment-79 admin Mon, 24 Aug 2009 16:47:08 +0000 http://www.thecustomerauthority.com/?p=227#comment-79 Definitely social media is having an impact on customer service, and I think in a positive way. In fact, I discuss it a little bit in my earlier post http://www.thecustomerauthority.com/2009/08/using-social-marketing-to-build-customer-service/. Companies who use social media well, and no only really pay attention, but respond to what their customers are saying, are the ones who will most succeed. Definitely social media is having an impact on customer service, and I think in a positive way. In fact, I discuss it a little bit in my earlier post http://www.thecustomerauthority.com/2009/08/using-social-marketing-to-build-customer-service/. Companies who use social media well, and no only really pay attention, but respond to what their customers are saying, are the ones who will most succeed.

]]> http://www.thecustomerauthority.com/2009/07/is-customer-satisfaction-really-on-the-rise/comment-page-1/#comment-78 Customer Experience Review Mon, 24 Aug 2009 14:00:05 +0000 http://www.thecustomerauthority.com/?p=227#comment-78 Maybe is increasing because customers have many and many tool, social, blogs on Internet to tell their experience, to receive help, client has many information, potentially much more than a simple people that answers on a call center support; I think many companies, also top companies, have to work hardly to improve their Customer Services Maybe is increasing because customers have many and many tool, social, blogs on Internet to tell their experience, to receive help, client has many information, potentially much more than a simple people that answers on a call center support; I think many companies, also top companies, have to work hardly to improve their Customer Services

]]>