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I’m about to go out of town again tomorrow, but this time I’m flying. So I thought it interesting when I came across an article based on airline customer service. I wondered if I would hear the same thing I typically hear about airline customer service not being that great.
Well, apparently there is a conflict in agreement. According to the article, two independent surveyors came up with completely different results. One claims airline service has improved, the other says it’s just as bad as always.
I’ll be flying AirTran tomorrow. I don’t have much experience flying with them, so I really have no opinion, but I haven’t always heard great things. In fact, I recently complained about them charging for simple customer service over the phone. So at the moment, they aren’t high on my list of good customer service airlines.
Unfortunately, the article doesn’t mention AirTran at all. So I’ll just have to decide myself after the trip how well things went. I’m sure I’ll be letting you all know once I do!
In the meantime, I hope everyone has a safe and Happy 4th of July!
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