I came across this article the other day from the Highlands Ranch Herald (Colorado) by writer Peter Jones. In it, Peter how using “extreme service” puts some businesses ahead of others and why.
Again; another example of why customer service excellence is so important in today’s world and how it can put you and your business ahead of the competition.
Read on for some great insight to customer service excellence:
When Tanya Licata quit her sales job to open her own Centennial-based insurance agency 18 months ago, she knew she would have to do something to survive the competition.
“If people don’t like and trust me, they’re not going to do business with me. They can do business over the Internet,” Licata reasoned. “I have to set myself apart and be different and show that I care about them, their kids and their dog. I want to know… (read more)
