The Customer Authority

Today I came across an interesting article in The Miami Herald, written by Nirvi Shah. It was all about how South Florida is trying to change it’s reputation for poor customer service.

Considering tourism is No. 1 in that area of the country, it doesn’t seem like poor customer service has caused too much of a problem. But I liked this article because it drives home an important point about customer service: that poor service can impact both large upscale and smaller businesses from succeeding at the level they want to be.

But don’t take just my word for it. Take a look at the article and see what you think:

Seeking better customer service
South Florida is at the crossroads of ‘the customer is always right’ and `buyer beware.’

Ashley Reiser and her husband like the sunny South Florida weather and the international feel so much they have been regular visitors for 15 years.
But during their visit in January, they got a dose of something else the area is known for: bad customer service.