I came across two different articles focused on customer service I thought I’d share with you.
The first is an article in Newsfactor.com, regarding the need for better customer service during the poor economy. Of course, as you all know, I couldn’t agree with this more. One thing I found interesting the article points out: many companies rate their customer service higher than their customers do. Can we say there’s a disconnect somewhere? Check out the article here:
During this global economic crisis, the bottom line is this: Companies in all four regions surveyed need to sharpen their customer focus and invest more in this arena. Now is not the time to… (read more).
The next article is from USA Today and has to do with the airline industry and the recent survey results on their customer service. I found this to be interesting because of the factors involved they may have produced the more positive results. Take a look at the article here:
Despite extra fees for everything from luggage to lunch, passenger satisfaction with airlines went up for the first time in six years, according to a consumer survey released Tuesday.
The airline business scored… (read more).
