Submitted by Tammy Galloway from Cumming, Ga:
Best Customer Service, Hands down
It is sad that good customer service is hard to come by these days. But when you are on the receiving end of a good customer experience, it really causing you to step back and take notice. I had one of those experiences this past weekend, and I just have to pass it along.
Last March, my husband bought me a MacBook through Amazon. It is great and I love it. Just five weeks after receiving the computer I was diagnosed with breast cancer. The medical procedures and the whole experience took over our lives, and we forgot to register the computer’s extended warrantee we had purchased with the computer. We didn’t even think about the warrantee until a friend purchased a MacBook recently and the extended warrantee was mentioned. Unfortunately, we were two weeks over the one year purchase date. We took the computer and the paperwork along with the receipt to the Apple Store at North Point Mall. They were unable to assist us and referred us to the customer service number on the warrantee information.
Needless to say, we were not optimistic that Apple was going to accept this delayed registration. We called Apple’s customer service and told the representative the full story. Without hesitating, he said, “No problem. I can take care of that for you right away.” And he did. It was great. By the end of the short phone conversation it was registered. And the representative ended his call by asking about my health and wishing me all the best. Finally, a company who believes in customer service and gets it right!
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